Background:

The organization sought to transition from an outdated LMS to a modern platform with more advanced capabilities to improve training engagement and align with the company’s growth strategy. The project needed to accommodate over 700 full-time team members and 100+ contractors across 20 states, each with unique compliance standards. Additionally, 123 distinct job profiles required tailored training assignments to ensure role-specific learning outcomes. Despite the new platform's enhanced features, its default UI was poorly designed and required a complete overhaul to make it functional and user-friendly.

Design Challenge:

Seamlessly migrate all users, content, and training programs to the new LMS while coding for state-specific compliance standards and assigning unique training paths for 123 job profiles. Redesign the subpar UI to improve usability, ensure accessibility, and increase engagement. Introduce enhanced features, such as gamification and a modernized design, all under a tight deadline to launch before the high-demand turn season.

KPI:

Successfully complete the LMS transition by June, ensuring the system was fully functional for turn season starting in July.

Redesign and implement a new UI to replace the default, improving navigation and usability for over 800 users.

Ensure compliance with all state-specific requirements across 20 states.

Increase user engagement by 20% and completion rates by 15% within six months post-launch.

Audience:

Over 700 full-time employees and 100+ contractors using the LMS for onboarding, compliance training, and professional development across 20 states.

Responsibilities:

Needs analysis, LMS vendor evaluation, data migration strategy, coding for state-specific compliance requirements, instructional design, UI/UX redesign, gamification integration, job profile-based training assignments, testing, and launch coordination.

Tools Used:

Litmos LMS, Gracehill LMS, Jira, Adobe Suite (XD, Illustrator, and Premiere Pro), HTML/CSS coding.

For this project, collaboration with Subject Matter Experts (SMEs) and key stakeholders was vital to transforming the LMS into a highly functional, user-centric platform. Rather than just gathering technical requirements, I worked closely with distinct groups to solve specific operational challenges:

• Frontline Team Members (Bilingual Training Needs): I consulted directly with individuals requiring Spanish-language training to understand their learning barriers. This firsthand feedback ensured that the migrated content and custom compliance paths were fully accessible and culturally inclusive.

• Marketing Department: Partnering with Marketing was essential to solving the UI design challenge. Together, we tackled critical questions regarding the look and feel of the platform, finding innovative ways to simplify navigation, remove visual clutter, and establish a cohesive, modern brand identity.

• Director of L&D and HR: To ensure the redesign solved real-world problems, I collaborated with the Director of L&D and HR to analyze the most frequent inquiries and pain points they received from users. By building the new system directly around the answers to these common questions, we proactively eliminated user confusion and streamlined administrative workflows.

Through weekly alignment meetings and iterative feedback loops, these collaborations allowed us to validate every stage of the custom compliance coding, job-profile learning paths, and gamification features—ensuring the final product met both regulatory standards and user expectations.