Background:

The organization sought to transition from an outdated LMS to a modern platform with more advanced capabilities to improve training engagement and align with the company’s growth strategy. The project needed to accommodate over 700 full-time team members and 100+ contractors across 20 states, each with unique compliance standards. Additionally, 123 distinct job profiles required tailored training assignments to ensure role-specific learning outcomes. Despite the new platform's enhanced features, its default UI was poorly designed and required a complete overhaul to make it functional and user-friendly.

Design Challenge:

Seamlessly migrate all users, content, and training programs to the new LMS while coding for state-specific compliance standards and assigning unique training paths for 123 job profiles. Redesign the subpar UI to improve usability, ensure accessibility, and increase engagement. Introduce enhanced features, such as gamification and a modernized design, all under a tight deadline to launch before the high-demand turn season.

KPI:

Successfully complete the LMS transition by June, ensuring the system was fully functional for turn season starting in July.

Redesign and implement a new UI to replace the default, improving navigation and usability for over 800 users.

Ensure compliance with all state-specific requirements across 20 states.

Increase user engagement by 20% and completion rates by 15% within six months post-launch.

Audience:

Over 700 full-time employees and 100+ contractors using the LMS for onboarding, compliance training, and professional development across 20 states.

Responsibilities:

Needs analysis, LMS vendor evaluation, data migration strategy, coding for state-specific compliance requirements, instructional design, UI/UX redesign, gamification integration, job profile-based training assignments, testing, and launch coordination.

Tools Used:

Litmos LMS, Gracehill LMS, Jira, Adobe Suite (XD, Illustrator, and Premiere Pro), HTML/CSS coding.

For this project, I collaborated with key stakeholders, including department heads, compliance officers, and IT experts, to ensure the LMS transition addressed organizational and regulatory requirements. Weekly meetings facilitated alignment on priorities and validation of each phase, including custom coding for state-specific compliance and job-profile-specific learning paths. Redesigning the UI involved gathering feedback from SMEs and end-users to ensure it met the organization's needs and provided an improved user experience.